Return & Refund Policy

Last Updated: May 8, 2024

At Lawtham, customer satisfaction is important to us. We want you to feel confident shopping at Lawtham for stylish fashion pieces including Cardigans, Crop Tops, and Skirts.

If you are not fully satisfied with your purchase, we are here to help with a straightforward return and refund process. Please review the policy below carefully to understand your rights, responsibilities, and eligibility requirements.

1. Return Eligibility

Customers may request a return within 60 days from the date of delivery.

To qualify for a return, items must meet the following conditions:

• Unused and unworn
• In original condition
• Free from stains, odors, damage, or alterations
• Returned with original tags and packaging when applicable

We reserve the right to deny returns that do not meet these conditions.

2. Return Window

Returns requested after the 60-day return period may not be accepted.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or final-sale restrictions.

Non-returnable items may include:

• Final sale items
• Gift cards
• Personalized or custom products
• Worn or washed merchandise
• Items damaged after delivery
• Products missing original tags

If an item is marked as non-returnable at the time of purchase, that designation will apply to the order.

4. Return Process

To initiate a return, please contact our customer support team with your order information.

Required Return Information

Please include:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos if the item arrived damaged or incorrect

Contact Information

Our support team will provide return instructions once your request has been reviewed.

Please do not send items back without authorization, as this may delay processing.

5. Return Shipping Costs

Lawtham offers returns with no return processing fees.

Customers may still be responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged
• The product was defective upon delivery

If Lawtham is responsible for the issue, we may provide a prepaid return solution when applicable.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Clear photos of the item
• Photos of the packaging
• Description of the issue

Once verified, we may offer:

• Replacement item
• Full refund
• Store credit
• Alternative resolution depending on availability

7. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method used during checkout.

Refund Timeline

Please note that financial institutions and payment providers may require additional time to post funds to your account after processing has been completed.

8. Refund Methods

Refunds are generally issued to the original payment method used for the purchase.

Depending on the payment provider, refunds may appear as:

• Credit card refund
• Debit card refund
• Original digital payment reversal

We currently do not charge refund processing fees.

9. Exchanges

At this time, Lawtham may not offer direct exchanges for all items.

If you would like a different size, color, or product, we recommend:

1. Returning the original item
2. Placing a new order for the desired product

This helps ensure the fastest possible service and product availability.

10. Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Because orders are processed quickly, cancellation requests are not guaranteed.

If your order has already shipped, you may need to follow the standard return process after delivery.

To request a cancellation, contact support immediately at support@lawtham.com.

11. Late or Missing Refunds

If you have not received your refund within the estimated timeframe, please take the following steps:

1. Check your bank account again
2. Contact your credit card company
3. Contact your payment provider
4. Verify processing timelines with your financial institution

If you still have not received your refund after completing these steps, please contact our support team for assistance.

12. Refused or Unauthorized Returns

Returns may be refused if:

• Items are used or damaged
• Products are returned outside the allowed return period
• Items are missing original components
• Returns are sent without authorization
• Returned products do not match the original order

Unauthorized returns may be rejected or returned to the sender.

13. Multiple Item Returns

If your order contains multiple items, individual items may be returned separately according to eligibility requirements.

Refunds will only apply to approved returned items.

14. Processing Delays

During peak shopping seasons, holidays, or promotional events, return and refund processing times may be slightly extended.

We appreciate your patience while our team carefully reviews and processes each request.

15. Policy Updates

Lawtham reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for updates.

16. Contact Us

If you have questions about returns, refunds, damaged items, or order concerns, please contact our support team.

Lawtham is committed to providing a professional, transparent, and customer-focused shopping experience.